In most cases, yes. We work closely with your adjuster to coordinate Direct Pay. This allows your insurance company to handle the monthly rent payments directly so you don't have to front the cost out of pocket. We manage the billing coordination so you can focus on your family and your home's recovery.

Once your insurance adjuster or relocation company officially approves the placement and the initial paperwork and payments are confirmed, we aim to have your family settled within 24 hours. Our local team ensures the home is professionally cleaned, fully furnished, and move-in ready for your arrival.

We aim to minimize out-of-pocket expenses for your family. While final coverage depends on your specific insurance policy, we coordinate directly with your insurance carrier or relocation company regarding the security deposit and monthly billing to minimize financial burden during your transition.

This 6-bedroom home is designed for full-scale family living and comfort. The kitchen is stocked with cooking utensils and premium appliances, including Nespresso and Keurig machines and an air fryer. The bathrooms feature spa shower heads, towel warmers, and premium linens. We also provide high-speed internet, a dedicated workspace, and large TVs (up to 85 inches) in several rooms. You will find a starter supply of household essentials ready for your arrival to make the move-in process easier.

Yes! We know pets are important, and we want to accommodate them where we can. To keep the home in good condition for every family, we do require all pets to be fully vetted, house-trained, and non-aggressive, and we review them on a case-by-case basis before confirming placement. Our home features a private, partially fenced yard — a great space for leashed pets to get fresh air.

The home features a private driveway that leads to a 2-car detached garage available for your use. While the driveway is one car wide, it opens up behind the home to provide tandem parking for two vehicles directly in front of the garage. Because there is no street parking directly in front of the property, we provide these private off-street options for your convenience.

We understand that construction timelines often shift. If your repairs are delayed, we work directly with you and your insurance adjuster to coordinate lease extensions whenever possible. Our goal is to provide a stable, consistent environment for your family until your home is fully ready.

Our home features a secure, built-in mail slot located by the front door. Mail can be easily accessed from the entryway inside. Packages can be delivered to either the front or back entrance.

You will be provided with an email address and direct phone number for a single point of contact upon move-in. For non-urgent issues (like a minor appliance issue or a sticking door), we ask that you send an email or text with pictures (whenever possible). We typically respond within 24 to 48 hours to these non-urgent matters. For emergencies involving safety or essential services — such as a burst pipe, a loss of heat or cooling, or any issue affecting safety or habitability — please call that same number immediately to report the issue. We prioritize these emergencies to ensure they are addressed as quickly as possible, and you won't be left managing a problem on your own.

Our property sits in an established residential neighborhood adjacent to Kettering Health Hamilton Hospital. This proximity means the immediate area is exceptionally well-lit and benefits from the consistent, professional presence of hospital security and monitoring. To complement the neighborhood's naturally high visibility, the home is equipped with smart keyless entry locks, exterior security cameras, and smoke and carbon monoxide detectors for your family's peace of mind.

The home is served by Hamilton City Schools. Grocery stores, pharmacies, doctor's offices, Spooky Nook, and popular coffee shops and restaurants are all within a short drive. Our location directly adjacent to Kettering Health Hamilton Hospital keeps you close to essential services and local infrastructure while allowing you to remain involved in your own home's restoration process.

Yes. We use digital smart locks on every entry to the home. Once a placement is approved and the deposit and first month's rent are received, we can facilitate a move-in within 24 hours — including evenings, weekends, and holidays — so your clients are not left waiting.

We want your clients to feel at home the moment they arrive. Our property is stocked with a starter supply of household essentials, from toilet paper to Nespresso pods, allowing families to settle in and rest right away rather than rushing out for supplies.

We provide a local, single point of contact for both you and the policyholder. If an issue arises, the contact communicates directly with the family to resolve it as soon as possible.

Yes. We understand that construction timelines often shift. We offer flexible month-to-month extensions and maintain communication with your agency to ensure the policyholder is not displaced twice.

We are actively pursuing listing with major ALE housing networks. We also operate on a direct-placement basis and are comfortable working within your agency's intake process. Reach out to us directly and we will adapt to your preferred workflow.

The home is a 6-bedroom, fully-furnished property best suited for large or multi-generational families displaced from a primary residence. It accommodates up to 14 people depending on sleeping preferences. It is tailored for mid-term stays of 30 days or longer. The home is set up for families who need to live, work, and/or recover in place for weeks or months at a time.

We provide direct, monthly itemized invoicing to your agency or the carrier, covering base rent, utilities, standard administrative fees, etc. Every placement is backed by a signed lease agreement and formal move-in documentation. We process payments electronically to ensure a seamless workflow. If your organization utilizes a specific vendor payment portal or has unique documentation requirements, please notify us prior to placement so we can work with you to streamline the process.

You will have a direct, single point of contact with us from placement to move-out. We send advance notice of upcoming lease renewal dates so you are never caught off guard. If a family concern, billing question, or other issue arises, we contact you directly to resolve it as soon as possible.

Not at all. While we specialize in ALE (Additional Living Expense) insurance placements, we welcome traveling healthcare professionals, seasonal workers, corporate guests, and anyone in need of a fully furnished home for an extended stay. Whether you are in Hamilton for a work assignment, a family visit, or a personal project, we offer flexible arrangements and amenities that hotel rooms simply cannot match.

The home is fully-furnished with premium linens, a stocked kitchen with Nespresso and Keurig machines, high-speed Wi-Fi, a dedicated workspace, main floor laundry, and large TVs in many rooms. We also provide a starter supply of household essentials so you can settle in immediately without a grocery run.

Our minimum stay for traveler bookings is 30 days. We are designed for mid-term stays — making us an ideal fit for project-based work, visiting family, or any situation that requires a comfortable home for an extended period.

Yes. We welcome vetted, non-aggressive, house-trained pets on a case-by-case basis to ensure perfect suitability for the home. The home features a private, partially fenced yard for leashed pets — a big upgrade from a hotel room for guests traveling with animals.

To cover specialized post-stay cleaning and wear, our fees are structured as follows:

One-Time Move-In Fee: A non-refundable fee of $500 per pet is required at move-in to cover specialized hypoallergenic deep cleaning and turnkey restoration upon departure.

Monthly Pet Rent: An ongoing monthly fee applies based on your pet's size classification:

• Tier 1 — Under 25 lbs: $50/month
• Tier 2 — 25–75 lbs: $75/month
• Tier 3 — 75 lbs+: $100/month

Please reach out to us with your pet's details when booking so we can provide the exact tier classification for your stay.

Simply visit our contact page and fill out our contact form with your preferred dates and any specific needs. We will confirm availability on those dates and answer any questions you might have. From there, we have you submit a quick, simple application. Upon approval, we send you a lease agreement and payment details.

Typically, the policyholder signs the lease as the Resident (tenant of record), while the insurance company or relocation agency signs a Payment Addendum to guarantee direct payment on the policyholder's behalf.

Our minimum length of stay for all types of guests is 30 days. We can accommodate stays of 18 months or longer depending on the scope of the home repairs or rebuilding process.

We include a Notice to Vacate clause specifically for insurance claim placements. With a 30-day notice, we can terminate the lease early once the policyholder's primary residence is deemed habitable.

Yes, renter's insurance is required for all types of guests. In most displacement situations, the policyholder's existing homeowner's insurance includes Coverage E — personal liability — which typically extends to a temporary residence during a covered displacement. The adjuster should confirm with the insured that this coverage is active and applies to the temporary address. If the existing policy does not cover the temporary residence, affordable renter's insurance is widely available and can usually be arranged within one business day.

Under the Ohio Landlord-Tenant Act (ORC Chapter 5321), we are required to maintain the property in a fit and habitable condition, keep all utilities in working order, make repairs within a reasonable time after receiving written notice, and ensure functioning locks on all exterior entry points. We meet these obligations as a baseline. In practice, our pre-move-in inspection and proactive maintenance approach are designed to resolve issues before they become a legal matter for anyone.

We utilize a prioritized emergency reporting system for urgent, after-hours maintenance events. If a critical issue arises that impacts the safety or basic habitability of the home, our protocol triggers an immediate alert to our primary maintenance coordinator for expedited resolution.

Yes. Every home undergoes a multi-point safety inspection before move-in, ensuring all smoke detectors, carbon monoxide alarms, and fire extinguishers are present and fully functional.

The property features an unfinished basement that serves as the designated shelter area during severe weather. Local emergency protocols, county siren schedules, and local station tracking information are kept directly on-site in the guest welcome guide for the family's immediate access.

Yes. Our standard safety configuration includes functional smoke detectors inside all bedrooms, carbon monoxide alarms on every level, and dedicated ABC fire extinguishers placed on each floor of the property. A clearly mapped fire evacuation route tailored to the home's specific layout is located directly inside the guest welcome guide for the family's review upon move-in.

System failures are handled as an urgent maintenance priority. In the event of a breakdown during extreme weather, we contact our preferred HVAC technician immediately to schedule an expedited repair. If parts are delayed, coordination with the family and the insurance provider ensures that comfort is maintained and appropriate solutions are arranged.

The property utilizes keyless smart locks for managed entry, ensuring only authorized access for the family and approved maintenance personnel. Visible exterior security cameras and adequate lighting are maintained around primary entryways and parking areas. Additionally, the property benefits from the visibility, continuous lighting, and 24/7 neighborhood presence of the hospital located directly across the street.